Legal

Complaints

We are here to listen and resolve — Last updated: April 2026

At StepUp Analytics, we are committed to delivering the highest quality of service. However, we recognize that there may be occasions where we fall short of our own standards. If that happens, we want to hear from you so we can work together to resolve the issue.

How You Can Report a Complaint

There are several ways to let us know if you are not satisfied with our services:

Business Hours
Monday to Friday, 09:00 - 17:00 hrs
Address
Krooswijkhof 52, 1082 PA Amsterdam, Netherlands
Phone
+31-621963055

Online Dispute Resolution

If you are unable to reach a satisfactory resolution directly with us, you may also file a complaint through the Online Dispute Resolution (ODR) platform provided by the European Commission at http://ec.europa.eu/odr.

The ODR platform is designed to help consumers and service providers find a resolution without resorting to the judicial system.

Sajid, Strategy & Digital Marketing Consultant at StepUp Analytics

SajidStrategy & Digital Marketing Consultant

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